Privacy Policy

Privacy Policy for Ai Geko


Effective Date: 16/Nov/2025

1. Introduction Welcome to Ai Geko ("we," "us," or "our"). We operate the website aigeko.com and the associated Ai Geko platform (collectively, the "Service"), which provides businesses with an official WhatsApp API, campaign tools, bot builders, lead capture, and e-commerce integrations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect We collect information in a few different ways:

A. Information You Provide to Us

  1. Account Information: When you register for an account, we collect information such as your name, company name, email address, phone number, and password.
  2. Billing Information: When you subscribe to a paid plan, our third-party payment processor will collect and store your payment card details. We do not store your full credit card information on our servers.
  3. Support Communications: When you contact us for support (e.g., via support@aigeko.com), we collect your name, email, and any other information you provide in your request.

B. Information We Process on Your Behalf (Service Data) Our platform allows you to connect with your customers ("End-Users"). In providing this Service, we process data that you control:

  1. Customer Contact Information: Phone numbers of your End-Users required to send and receive WhatsApp messages.
  2. Message Content: Messages, images, or other media you send or receive via campaigns and bots.
  3. E-commerce Data: When you connect Shopify or WooCommerce, we process order information (customer name, order number, items purchased, shipping status) to send automated notifications.
  4. Lead Data: When you connect Facebook Leads, we process the information you collect from your lead forms (e.g., name, email, phone number) to deliver it to your WhatsApp.
Important Note: You are the "Data Controller" for this Service Data. We act as the "Data Processor" on your behalf. It is your responsibility to ensure you have the necessary legal basis (e.g., consent) to collect and process your End-Users' data.

C. Information We Collect Automatically

  1. Log and Usage Data: We automatically collect log files and usage data, including IP address, browser type, device information, pages visited, and timestamps.
  2. Cookies: We use cookies and similar tracking technologies to operate and improve our Service. You can control the use of cookies at the individual browser level.

3. How We Use Your Information We use the information we collect for the following purposes:

  1. To Provide and Maintain the Service: To operate your account, send your campaigns, run your bots, and deliver your e-commerce notifications.
  2. To Process Payments: To bill you for subscription services.
  3. To Communicate With You: To respond to your support requests via support@aigeko.com, send service-related announcements, and provide updates.
  4. To Improve Our Service: To analyze usage data to understand how our Service is used and identify areas for improvement.
  5. To Enforce Our Terms and Comply with Law: To protect our rights and to comply with legal obligations.

4. How We Share Your Information We do not sell your personal information. We may share it in the following limited circumstances:

  1. With Third-Party Service Providers: We share information with vendors who help us operate our business (e.g., payment processors, cloud hosting, analytics providers).
  2. With Platform Integrations: We share data with the platforms you choose to connect, such as Meta (for WhatsApp and Facebook Leads), Shopify, and WooCommerce, as necessary to provide the integrated features.
  3. For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process.
  4. Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security We implement industry-standard technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure.

6. Data Retention We retain your Account Information for as long as your account is active or as needed to provide you with the Service. We retain Service Data (your customer data) according to your instructions or as necessary to provide the Service.

7. Your Data Rights You have certain rights regarding your personal information, which may include the right to access, correct, or delete the personal data we hold about you. You can manage your Account Information through your account settings.

For requests related to your End-User data (Service Data), you must manage this directly, as you are the Data Controller.

8. Children's Privacy Our Service is not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.

10. Contact Us If you have any questions about this Privacy Policy, please contact us at:

  1. Email: support@aigeko.com
  2. Location: Gurugram, Haryana, India